Are you looking to take a step into your first tech driven career move?This is a great opportunity for you to join a community focused company that supports an interesting and diverse range of hardware, software and IT services and are committed to continuous improvement in the way people engage with them.
You will ideally have come from a background in customer service or have a great interest in the tech industry and working with customers, and of course and willing to learn! You will become an integral part of our customer service team, providing excellent service to our clients and be fluent in Maori.
So, what’s the role?As a member of our dynamic Help Desk team, you will thrive in an environment with plenty of challenge, variety, job satisfaction and exceptional opportunities for learning and development.
As well as this : Professionally and proactively handle requests from customers and ensure that issues are resolved both promptly and thoroughlyA focus on getting the best possible outcome for the customer , not call center statisticsSome of our customers are Te Reo speakers , a skillset currently missing from our team, so having a strong understanding or fluency is a must.
Provide quality service and support in a variety of areas Internet connectivity, firewalls and other cloud based servicesTroubleshoot customer issues over the phone and via emailUse information and monitoring systems to analyse the customer’s situationEstablish and maintain strong relationships with customers that embody the company culture, customer promises and principlesEngage with others in the organization to help build an open, supportive and positive working environment across the entire organizationSo, if you are keen to learn all of the above, are customer-focused, able to take initiative and are a quick learner, you’ll fit right in!Who are we looking for?
IT or computer science qualification (or hands on experience in a similar role )Clear communication skills , written and verbalFluent Maori speakingApplicants must have the right to work in NZIf you’re committed to growing your skills while providing the best possible service, then this is the role you’ve been waiting for so hit apply now!