Experience Manager
Auckland, New Zealand
1d ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

We are local at heart, yet world-class in capability.

About the Role

The Experience Manager role is responsible for driving the strategy, design, and implementation of our customer and people experience initiatives.

This role is an exciting opportunity to help make Datacom an even more enjoyable place to work and do business with using a Design Thinking approach.

If you’ve been looking for a role to apply your Design Thinking experience for Datacom’s clients AND your team, this is the role for you.

What you’ll bring

  • Strong Design Thinking experience.
  • High level strategic thinking and problem-solving skills.
  • Ability to communicate technical concepts and align them with client business goals and objectives.
  • Ability to work in large, collaborative teams and gain the cooperation of others.
  • Excellent customer relationship building and management skills.
  • Strong verbal and written communication skills with a wide variety of stakeholders.
  • Responsibilities

  • Utilising research to provide insights into the current state of customer experience and advise of recommended improvements and changes.
  • Working with marketing and business functions to develop Customer Experience strategy and design a program for change.
  • Identifying new opportunities for greater customer engagement and work with marketing and business functions to evaluate and potentially implement these
  • Leading customer experience improvement / change programs, including scoping, piloting and implementation.
  • Driving rollout of new processes and / or technologies across the organisation.
  • Conducting regular reviews of program effectiveness and ensure continuous improvement of customer experience.
  • Why you want to join us

    At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK.

    Our brand and reputation depend on proving the promise’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business.

    We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment.

    If you want to join a company making a difference, apply now!

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