We are looking to recruit a Field Service Engineer (FSE) to join the Radiometer Pacific team in New Zealand . The FSE installs, repairs, maintains, calibrates and cleans instruments.
The FSE troubleshoots and diagnoses product problems in a timely manner, continues positive customer relationships and develops partnerships with Sales to aid in uncovering additional selling opportunities.
The FSE is an external representative of Radiometer and must convey a strong sense of expertise in Radiometer products, services and capabilities and serve as a key educator to our customer business accounts.
The successful FSE has a strong IT toolbox with knowledge around networks, connectivity, cyber security and overall IT topology.
The successful FSE also has a commercial mindset, can travel throughout the region and is flexible with working hours.
Duties and Responsibilities
Perform all duties of a Field Service Engineer (FSE) for RPAC.
Assist the RPAC service team in maintaining any relevant KPIs
Perform service work and maintain technical knowledge across devices
Conduct annual and semi-annual servicing on all installed analysers in line with the documented Preventative Maintenance schedule
Ensure all unplanned or on demand analyser service is to be performed in accordance with the customer’s Service Agreement and relevant RPAC processes
Complete all service work orders and associated paperwork in a timely and efficient manner, no longer than 24 hours post service call
Ensure inventory is managed within RPAC guidelines :
Accurately record spare parts used on service jobs
Actively manage individual spare part holding
Conduct monthly reconciliation counts and adjust discrepancies
Support Sales, Clinical Applications and Marketing teams with customer information
Provide customer phone support as a member of the Advice line roster
Execute all service processes in line with the RPAC quality manual
Participate in local team meetings as required
Assist the local state team in the installation of analysers as required
Conduct customer user training as required
Actively promote communication with RPAC customers
Maintain technical knowledge of Radiometer’s middleware offering and provide level one service support
Regular travel (both domestically and internationally) in order to effectively carry out your duties.
Employ DBS tools to continuously improve RPAC Service capabilities
Maintain Radiometer’s high level of customer service both internally and externally
Skills and Experience :
Essential Tertiary Engineering qualification
Desirable Biomedical engineering qualification or Biochemistry qualification
Work experience & skills
Experience working on electronic and or mechanical devices
Ability to work and prioritise multiple tasks effectively
Working with cross functional teams
IT networking experience
Competent user across Microsoft Applications
Ability to travel, including a valid drivers’ licence
Experience providing field service support on medical devices
Familiarity with quality processes
IT experience within Healthcare sector
Personal Qualities : Essential
Excellent communication and presentation skills
Highly organised and demonstrates attention to detail
Advanced interpersonal & teamwork skills
Strong goal and achievement focus
Strong customer focus demonstrating a sense of urgency
Ability and willingness to travel nationally and internationally often at short notice
High level of personal responsibility, accountability and integrity
Ability to positively influence others
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win.
As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.