In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients.
Their primary objective is to ensure zero missed service level agreement (SLA) conditions.
The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
Radford reference :
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training.
Provides support to customer / users where the product is highly technical or sophisticated in nature. Survey Tip : In software companies this position generally interacts directly with the customer / user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.
Working at NTT
Senior VMWare Data Center Virtualization Specialist
If you have a desire to succeed and drive your own career, NTT offers you the opportunity to make that happen.
We believe that when we’re connected, the world becomes a better place. Everything we do today is with the intention of building a better, more sustainable tomorrow.
It’s about connecting both in the technology sense and the people sense. We enable our clients with the right solutions and services so that they too can contribute to a more connected future.
We're positioned to lead the change in the biggest transformation that the IT industry has seen in decades and we need your talent, skill, and ambitious ideas.
As a Global Top Employer to over 40 000 great people in more than 5 7 countries, you'll be working with teams across the world.
You'll be doing great things for our clients and helping them achieve their business ambitions.
We are looking for a highly skilled Senior VMWare Data Center Virtualization Specialist to join our team in central Auckland.
This team is the 3rd line support for any issues related to the ESXi infrastructure
This role requires you to :
Provide 3rd level support and management for enterprise virtualization environment.
Be the subject matter expert responsible for the operation of all things VMWare related.
Identify and improve the customer hypervisor environment . This includes activities such as proactive monitoring, upgrades, and automation.
Advise and assist the customer with queries, and complex projects that require storage technologies.
Use your technical and problem-solving skills to troubleshoot and resolve issues within agreed SLA timeframes
Excellent verbal and written communication skills are essential.
Perform well under pressure and changing project and BAU timeframes and priorities.
Day to day operation and monitoring of backups to ensure that restores meet the agreed RPO and RTO.
Work in an Agile environment that is continually improving to deliver customer focused outcomes.
This role will require you to be on-call and perform out of hours work.
To be the successful candidate you must have the following experience & skills .
Have experience in the management and monitoring of large and complex ESXi environments , with multiple datacenters , hosts, and guests.
Experience with a wide variety of VMWare tools and networking infrastructure .
Mon itoring the environment with industry standard management and monitoring tools and pla tforms.
A knowledge of ITIL and Agile methodologies .
Keep the hypervisor environment evergreen by performing upgrade s and patches to keep the environment within n-1 version compliance.
Experience with Microsoft technologies such as Active Directory, DNS, IIS etc would be advantageous.
Networking skills would be an asset
Be ambitious, a team player and always willing to go the extra mile.
What will make you a good fit for the role?
Expertise in administering and troubleshooting ESXi version 6.7 and up.
Familiar with the storage and multipath configuration requirements .
Familiarity with the following ESXi tools :
Familiar with monitoring products such as Nagios, Splunk and SCOM would be advantageous.
Understanding and knowledge of physical storage management would be advantageous.
Some of the q ualifications listed below would be advantageous
VMWare VCP-DCV certified
Any other applicable networking or vendor certifications advantageous
You will join a dedicated client support team of 30 . Awesome team, great environment, exciting client.
The environment is large and complex and you will have the opportunity to work in a wide range of technologies for one of New Zealand's best known companies.
If you have the right attitude who is passionate about technology and loves working in a large corporate environment please apply with your covering letter and CV.
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.