National Home Delivery CS Lead
Talent Propeller Limited
Auckland, Auckland, NZ
4d ago
source : WHATJOBS

You thrive on juggling multiple priorities, delivering excellent customer service and managing to work to deadlines. You love the challenge of a fast paced performance environment, and you understand the importance of customer service and know how to influence others so you and the team can achieve.

You're already an experienced team leader or customer services supervisor, and you're ready to take on a new role with our Home Delivery team at Fliway

You also like the fact that we offer competitive salary + KiwiSaver + easy location with parking + training and large amount of future growth and opportunity.

The What and Who...

Reporting to the National Home Delivery Manager, you'll be supporting Fliway to provide an amazing Home Delivery experience for our customers by leading the National Home Delivery Customer Service team.

You will monitor data quality from our customers, resolve data issues and provide reporting on data improvement areas.

You will be the national point of contact for our Home Delivery customers and freight receivers. You get a buzz from being busy, you're a quick learner and you have demonstrated that you're accurate and reliable.

You'll also have a good command of Microsoft Office suite - including Excel, and ideally have knowledge of a transport related freight system.

Ideally you'll have work experience in a freight, transport or logistics environment, and enjoy it!

You'll be happy and passionate with answering customer queries, able to solve problems, be strong on attention to detail, and understand the importance of following systems, processes, and policies.

Along with this you are a strong communicator and team player, who stays calm when the pressure gets turned up.

The How, When and Where...

In joining Fliway, you'll have the opportunity to work with a great team, including special access to holiday homes and discounted healthcare benefits, and be part of an 100% NZ owned transport and logistics company.

To submit your application, please click the apply' button below or reach out to Dinelka Bandara on 0800 FLIWAY to discuss the opportunity.

Please note applications will be reviewed as submitted, and so if you're keen please apply now - as the application date may close earlier than advertised.

To apply for this vacancy, you MUST be eligible to work in NZ and able to pass a Ministry of Justice check and drug test.

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