Auckland City, AucklandPermanent
You will be responsible for leading our experience offering by delivering and instilling human-centred thinking and design practices to uncover new ways of innovating, growing and evolving our client’s business.
You will solve problems by understanding our client’s needs through research, data, concepts and usability testing. You will be a trusted partner for clients as well as internal teams to build the quality of the relationship and product.
You will ensure human-centred design principles are woven into the agency's offering to help organisational growth.
Refine our strategic and experience design philosophies, processes and systems to improve the quality of output.
Work alongside the strategy and creative crafts to ensure Isobar delivers world-class experiences, providing strategic guidance and design thinking to solve the right client problems and grow their businesses.
Develop wireframes, information architecture and prototype based on user needs.
Work with Visual Designers to bring the wireframes to life with beautiful design
Work alongside the delivery and client services teams to support the planning of client strategies and engagements to ensure efficient and effective approaches.
Mentor the wider team to build design thinking skills and capabilities among the strategy, creative and experience design teams.
Provide direction, training, inspiration, motivation and advice in order to upskill and improve those around you.
Work closely with Agency Heads to grow client relationships. Help drive key new business pitches.
Help to onboard new employees to drive understanding and investment in HCD principles.
Proactively identify opportunities to integrate with other crafts to deliver holistic approaches and solutions across the business offerings.
4+ years experience in UX strategy with a strong portfolio showcasing wireframes, information architecture, prototypes.
Ability to understand customer needs, motivations and behaviours and translate them into actionable deliverables
Detail-oriented and highly developed organisational skills including the ability to prioritise tasks and meet deadlines
Understands interactive experiences, channels, and design principles
Has a strong understanding of underlying interactive technologies, such as web and mobile
Has exceptional presentation and written communication skills
Must be a self-starter who will bring original ideas and fresh approaches to each project they work on.
Must be an ego-free, thick-skinned person who can take and give clear feedback
Is a natural leader and comfortable working directly with clients