Supermarket Assistant
Managed by MSD
Auckland City, AUK
3h ago
source : ExploreJobs

Auckland City, AucklandPermanentJOB DESCRIPTIONPOSITION TITLESupermarket AssistantSTORE New World SilverstreamREPORTS TODepartment ManagerPURPOSE OF POSITIONThe Supermarket Assistant is responsible for ensuring the store is presented in an appealing manner at all times thereby encouraging customers to make purchases.

They are also responsible for handling all customer enquiries / complaints and using their product knowledge and customer service skills to make sales and encourage repeat business.

The Supermarket Assistant works where the business requires following the instruction of the department manager. They may be required in cleaning tasks, food preparation, assisting in deliveries, stocking shelves or on checkout.

STORE VISION To Be Remarkable. Customers will be disappointed shopping anywhere elseSTORE VALUES Integrity, Community, Tradition, Innovation, Employee Health & Wellbeing & QualityINTERNALOwner OperatorManagersTeam membersFoodstuffs’ employeesEXTERNALDelivery driversCustomersOPERATIONALEffectively resolve all customers related enquiries / complaints when able to and escalate issues to management when required.

Follow instructions of manager and senior team members.Assist in other departments when required at the direction of the manager.

Adhere to the food safety policies and guidelines of each department worked in.Food preparation.Assist in ensuring deliveries are unloaded in a timely fashion.

Enhance the image of the store by implementation of agreed standards of display and presentation of stock.Ensure the appropriate stock rotation policy is adhered to.

Ensure the aisles are kept clear of rubbish and blockages at all times allowing for clear customer access.Process all customer orders as per company guidelines.

Complete housekeeping / cleaning responsibilities.COMPLIANCEFollow Health and Safety Policy, Food Safety Policy and all compliance procedures in the storeCULTURALContribute effectively as a team member.

  • Live the store values.PEOPLE FOCUSWORKING WITH PEOPLEIs self -aware, approachable and mindful of their impact on othersDemonstrates an interest in, and understanding of people, behaving in a culturally sensitive mannerIs outgoing and supportive;
  • recognising and acknowledging the contribution of othersActively contributes to a team spirit of openness and inclusiveness where colleagues feel able to offer ideasListens and communicates openly and proactivelyAdapts their style to build and maintain relationships with multiple stakeholders (staff, suppliers, peers etc)CUSTOMER FOCUSMEETING CUSTOMER EXPECTATIONSBrings everything back to the customer;
  • identifying and focusing upon their needs & expectationsActively sets, monitors and maintains consistently high standards of customer serviceContinuously makes improvements for customers;
  • seeking input from staff and customers to do soCreates an environment that customers want to shopIs responsive to feedback from all sourcesAdopts a service mentality at all times regardless of their position or experience, genuinely enthusiastic about the difference service makes to the customer and success of the businessADAPTING AND RESPONDING TO CHANGEAdapts to changing circumstances and accepts new ideas and initiativesTolerates ambiguityAdapts personal style to suit different people and situationsShows an interest in new experiencesCO-

    OPERATIVECULTUREADHERING TO PRINCIPLES AND VALUESPersonally upholds ethics, Foodstuffs and store Values and accepting nothing less from their teamConsistently demonstrates honesty and integrity (in words, decisions and actions) in all of their dealings with customers, staff, suppliers, colleagues)Follows due process on all issues of complianceDemonstrates a strong work ethic through their commitment to the store’s success, ownership of problems and self-

    disciplineLeads by example in terms of Foodstuffs and store values, drive to succeed and positive outlookChallenges appropriately while respecting the position of othersESSENTIALPhysically fit and able to fulfil the requirements of the role.

    DESIREDGood Command of written / spoken EnglishGood Basic Maths SkillsUnit standards 497, 167 & 168Customer Service ExperienceFood Retail / Fresh Food experiencePrevious Checkout Experience

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