Head of Operations
Te Tari Tiaki Iwi The organisation that takes care of people
At Public Trust, we take pride in our purpose of empowering all New Zealanders to build and protect their legacies. How have we done that for nearly 150 years?
It's simple : our people.
In order to deliver on this purpose and provide the best for our people and customers, we are changing the way we do business with each other and our communities.
We are seeking a Head of Operations to join our Retail leadership team, who will be responsible for the implementation of strategic improvements and the development of a continuous improvement culture.
About the role :
Public Trust's retail business comprises 23 customer centres around the country as well as several teams dedicated to a specific Public Trust product or service.
The Head of Retail Operations will be focused on identifying and implementing strategic improvements in line with our Retail business objectives.
You will work with the wider Retail leadership team, Executive team and the Enterprise Change team to implement a continuous improvement culture, systems, tools and related programmes.
This role has oversight of the :
You will be accountable for delivering to an agreed business plan and aligning to strategic priorities.
Who we're looking for
The ideal candidate will have substantial leadership experience within the trustee, professional or financial services or banking industries.
A proven track record in transforming teams, executing business strategy and coaching leaders to maximise performance is key.
You will be able to see where improvements are needed and be able to work with people in order to achieve this in a timely manner. In addition :
About Public Trust
Public Trust is New Zealand's largest trustee services organisation. As an Autonomous Crown Entity, Public Trust was established in 1873 to provide all New Zealanders with independent and reliable trustee services.
We have over 400 employees operating from 23 customer centres and a number of part time and appointment only sites across New Zealand.
Our values are : People are at the heart of everything we do We make the tricky seem simple We are better when we work together We have the courage to make a difference.