IT Service Centre - Team Member
FCM Travel
Auckland, Central
5d ago

We are looking for a switched on individual who fancies a career in Information Technology!

The Service Centre Technician is a foundational role within the IT environment of our organisation. The main aim of this role is to be the technical face and voice of Flight Centre Technology to a diverse customer base reaching from executives through to retail staff.

The Service Centre Technician will have a broad understanding of Flight Centres full Tech offering, as well as having the ability to identify, isolate and resolve issues within the IT environment.

About Flight Centre Travel Group

We are industry leaders who are transforming and preparing for substantial growth. We boast a fun and connected culture, with a commitment to the health and wellbeing of our people, and their professional growth.

We offer flexible working arrangements, free and confidential access to health consultants and financial advisors, an EAP programme and career development.

About the Role

  • Logging of all incidents & requests in the IT Service Management System.
  • Assessment of incidents & service requests either resolving them or referring them to groups for action
  • Monitoring & escalation of incidents
  • Highlighting customer training needs
  • 24 x 7 rostered on call support
  • About You :

  • Proven interpersonal and communication skills (both verbal and written)
  • Ability to work under pressure and to set targets
  • Attention to detail
  • Problem solving
  • A broad understanding of Information Technology and how to apply technical troubleshooting methodologies to issues.
  • You will stand out if you are familiar with Flight Centre systems and businesses , have a minimum of 1 years’ experience in IT Service Desk 1st Level role and / or a base level IT Certification, ITIL certification or experience.

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