Life and Identity Services Officer
The Department of Internal Affairs
Christchurch, NZ
1d ago

Te Tari Taiwhenua - Department of Internal Affairs makes a real difference to the lives of New Zealanders - and our Life and Identity Services Officers make this happen on a daily basis.

Life and Identity Services Officers cover a broad range of duties that are critical to providing our customers with seamless service and a great experience across our Passport, Citizenship and Births, Deaths and Marriages services.

Whether it is at the frontline engaging directly with customers by phone, email or at our counter sites, or by completing the important assessments and advice required to deliver our services LISOs make a big contribution to the positive reputation of Kāwai Ki te Iwi our Service Delivery and Operations branch.

We are seeking a number of motivated and engaged people to join our team based in Christchurch, working an 8-hour shift rostered between 8am 7pm Monday to Friday.

To be successful in this role you will be service delivery orientated - willing to learn and understand the unique needs of our customers (New Zealand citizens and people wanting to be citizens) and provide the advice and service they require to achieve their aspirations.

You will have proven you are able to consistently meet high standards of accuracy and timeliness and are able to follow operating policies and procedures when accessing and making decisions on customer requests and applications.

With your strong customer focus, you will champion the needs of our customers, identifying opportunities to improve both our services and access to them.

You will be comfortable supporting and assisting our customers to transact in a digital environment as more and more services become available online.

Te Tari Taiwhenua is committed to being a high performing organisation and a great place to work and provides opportunity for our people to experience genuine job satisfaction and contribute to making New Zealand better for New Zealanders.

We are an equal opportunity employer that recognise a diverse and inclusive workforce contributes to better outcomes for New Zealand and are committed to creating a workplace where all employees have equal access.

To learn more about the diverse, important mahi we do at Te Tari Taiwhenua and see why we're a great place to work, click here.

We work to make New Zealand better for New Zealanders through our four outcome areas :

  • People can easily access the services and information they need
  • Iwi, hapū and communities across New Zealand are safe, resilient and thriving
  • People's sense of belonging and collective memory builds an inclusive New Zealand
  • New Zealand is a well-functioning democracy across central and local government
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