Customer Care Representatives
We aregrowing and have several opportunities for Full TimeCustomer Care Representatives to join our team based in Wiri, Manukau.
Hours ofwork are Full Time and you must be available towork Monday to Saturday (between 7AM to 8PM) as weare currently reviewing our contact centre hours.
We are oneof Auckland's most dynamic, interesting contact centres, where notwo days are the same! Our Customer Care team is a pivotal part ofthe business;
we are the centre point between our on-road salesteam, our distribution centres and our customers, ensuring that theright product gets to the right customer, on time.
Manage inbound phone queries, emails as well as inquiries from our website
Trouble-shoot, educate, consult and guide our customers
Be an absolute knowledge guru on all NZ Safety Blackwoods products & services (full training will be provided on this!)
Deliver seamless, outstanding and premium customer service / experience.
Slot into a big, fun team of like-minded individuals
Build rapport, collaborate with other teams, and - most importantly - have fun!
As the voice ofNZ Safety Blackwoods you will require :
Call Centre / Contact Centre / Phone based Customer Services Experience
A positive, glass-half-full attitude
To be delivery-focused and solution orientated
Excellent verbal and written communication skills
Solid computer skills CRM experience is helpful
A passion for and curiously for talking tools, engineering & safety equipment
Organizational skills and the ability to juggle many tasks at once.
About Us :
At NZ SafetyBlackwoods , part of the Wesfarmers group, we arepassionate about providing expert knowledge and solutions to ourcustomers.
We have a strong reputation as a market leader providingindustrial solutions for apparel, footwear, safety, engineering,tools and packaging.
A competitive remuneration package
Structured training and development programmes
Great staff discounts on all our products
A fun, supportive and down-to-earth working environment
We’renot just workmates, we’re family so if you want to be part ofour great team and the NZ Safety Blackwoods familyplease apply today!
NZ SafetyBlackwoods promotes and adheres to theprinciples and practices of diversity. We are also very proudto be supporting and partneringwith KidsCan.