Senior Product Designer
Parnell, Auckland, New Zealand
6h ago


Serko is an award-winning business travel and expense software company that’s winning on a global scale. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe and we’re growing!

While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers allowing for complex approvals where needed, giving real-time information about precautions taken by transport and accommodation suppliers, tracking and restricting travel around the globe, increasing the flexibility of bookings, giving true visibility and control over costs and we’re not stopping there.

We’re backed by the likes of and there is an exciting road ahead of us at a time where travel needs real, impactful change.

We’re hiring people from different backgrounds, experiences, abilities and perspectives to help us build a world-class team and product.


We’re seeking designers and researchers who are interested in joining us on our journey as we extend, adapt and improve our products.

As a Senior Product Designer at Serko, you will work within cross-functional teams to design intuitive, innovative and well-crafted product experiences informed by research that solves real problems for our growing user base.

What you'll be doing

  • Work collaboratively with product managers, software engineers and other designers. Gather and evaluate user requirements in collaboration with product managers and engineers
  • Prototype concepts for new features and improvements.
  • Facilitate and / or observe usability testing of prototypes; customer interviews and field research.
  • Participate in workshops during discovery and delivery.
  • Gather data about the market, user needs and behaviours through desk research and field research.
  • Design interactions and workflows using components from Zeno's Design System, ZUI, and collaborate with design and front-end engineers to extend the component library where required.
  • What you'll bring to the team

  • You’ll have 5+ years of proven experience as a Product Designer / User Experience Designer in software and be able to articulate how your work in this area has made an impact.
  • You’ll have a portfolio that demonstrates impeccable foundational design skills (typography, colour, layout, interactions).
  • You’ll have experience with a variety of quantitative and qualitative research techniques and methodologies. You’ll be familiar with all the usual tools and techniques including canvases, ideation, personas, journey maps, wireframes and prototypes.
  • You’ll have experiencing working with and / or building and maintaining a Design System and be comfortable using Sketch with Libraries.
  • An understanding of atomic principles and web development are a plus.

  • You thrive in a collaborative, team environment; have excellent communication skills (both written and verbal) and are comfortable liaising with internal and external stakeholders.
  • You’ll have excellent time management skills and be able to use your initiative when it comes to prioritising based on impact and value.
  • You’ll be able to articulate user needs and insights to both technical and business stakeholders to influence decisions and inspire customer-centricity.
  • You are comfortable with rapid change and the dynamic environments that comes with working in a high-growth tech company.
  • Bonus points if you have experience in Artificial Intelligence, Chatbots, Analytics, Information Design and / or a passion for Travel.
  • Benefits

    Serko's people are rewarded for their efforts with a great salary, competitive benefits, flexible remote working, and awesome offices with games, exceptional coffee, fresh fruit and snacks, and a great social atmosphere.

    Our environment is upbeat, energetic and fun and we look for people to add to our culture, not just fit our culture. We value people who have personal integrity, are adaptable, and are courageous with what they do.

    The pace is energetic, and Serko’s people work collaboratively with energy and enthusiasm so you’ll want to be up for the ride.

    If you’re up for a challenge at its most crucial time in history and are excited about joining our team in Auckland, we’d love to hear from you.

    Serko is a NZ Immigration Accredited Employer.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form