Benefits
Work for an organization invested in your professional growth
Supportive and flexible working environment
Join as we gear up for an unprecedented amount of growth
About the role
We have an exciting opportunity for a Desktop Engineer who will lead the development and support of IT end-user services and systems inline with our wider IT strategy.
As we gear up for our biggest digital transformation you will be rewarded with lot's of variety and get the chance to be hands on at our villages splitting your time across the helpdesk, system, administration and other exciting IT projects.
Based in our Newmarket support office and reporting to our IT Operations Manager you will be customer orientated and not afraid to get your hands dirty and go the extra mile to find a resolution.
Just some of the great things you will be doin g
Help Desk :
Providing cover support and or assistance to staff
Troubleshooting software and hardware issues
Assisting with the support of all aspects of LAN-based networking
System Administration :
Creation and management of software images for endpoint devices
Ensure high availability and acceptable levels of performance of mission critical computer and peripheral resources
Manage the deployment, configuration and update of business applications and endpoint devices
IT Projects
Provide progress reports as required on all allocated activities
Ensure opportunities are identified and recommendations made within the framework of the IT strategic plan
Ensure IT projects are successfully managed to their agreed conclusion on time and within budget
About you
Previous experience within an IT support role, including 1st and 2nd line support and service request fulfilment
Practical knowledge of techniques to ensure resilience and performance of IT systems and services
Strong verbal and written communication skills along with active listening
Proven experience in delivery of desktop solutions and managing desktop builds
Proficiency in Microsoft support tools such as DNS, DHCP, Active Directory
Advanced knowledge of patch management and software distribution
We need someone who thinks outside of the box, has a quiet sense of urgency to complete tasks, and is willing to learn 
