Support Engineer - IS Application Support Chapter Member
The Warehouse Group
Auckland, New Zealand
2d ago

About Us :

Kiwis shopping behaviours have changed in the ever-changing retail environment due to technology, competition and shifting economies.

For The Warehouse Group (TWG) to thrive in this fast paced changing landscape we’re going agile to ensure our customers always come first.

What this means is that TWG is saying goodbye to traditional business structures, we’re simplifying the way we work, speeding up decision making, and breaking down the hierarchy so we work better, faster and get back to the innovation that made us great.

About the Role : The role :

The role :

We have identified the need for a Support Engineer to fulfill this role on a fixed term for a year within the Fulfillment Tribe

As a Support Engineer, you will be part of a high performing agile and cross-functional product team.

Whilst the ongoing support, management, and maintenance of the solutions is your primary goal, you will also perform other duties required for the team to deliver on their goals while ensuring that the operation of each solution continues to meet business objectives.

  • You will not only be passionate about the role that you play in the team but also the solutions in the online business area and the organisational benefits that they provide;
  • with a keen willingness to share and mentor other members of your team.

    About You : About you :

    About you :

  • Experience delivering continuous change and improvements to IT systems;
  • The ability to learn new systems quickly;
  • Strong general systems knowledge, and the ability to abstract that knowledge over similar systems;
  • Continuous Improvement focus;
  • Excellent understanding of systems integration, patterns, techniques, and related challenges;
  • Experience in the process of resolving problems on information systems and familiarity with the associated tools and techniques;
  • Experience in data ETL (extraction, transformation and loading) processes to ensure data continuity;
  • Ability to work under pressure;
  • Strong problem-solving skills and experience. Lateral thinking and analytical ability essential.

    Essential Qualifications and experience needed :

    BSc Computer Science or similar.

    Some understanding of Web Browsers (IE, Chrome, Firefox, Safari, Edge).

    Some understanding of Windows 8 and higher.

    Some understanding of Web Services and API's.

    Solid understanding of the SDLC processes.

    Solid understanding of Agile principles.

    Solid understanding of Retail concepts and principles as they relate to the online Customer experience.

    Solid understanding of SQL.

    Solid understanding of XML, and JSON.

    Solid experience in writing support documentation.

    The ability to understand of how solutions are architected and integrated internally and with external third-party software.

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