Technical Product Manager
Auckland City, AUK
3d ago
source : ExploreJobs

Auckland City, AucklandPermanentTechnical Product ManagerLeverage your Ricoh connectivity experienceManage a suite of software productsBecome our product expertAbout the Role : As our Technical Product Manager you will be assigned a suite of Ricoh software products.

You will be our New Zealand based expert across your products. You will act as the ultimate escalation point for our engineers to resolve complex issues.

You will replicate and investigate the error, troubleshoot and formulate the solution. On occasion the error may be beyond your expertise, so you then escalate to our Singapore colleagues.

Additionally, when a new product is launched you may have the opportunity to fly to Singapore or Australia for product training, and as our super-

user you will then train our engineers on the product.So, who are you?You’ve probably been with Ricoh for five or more yearsYou are a connectivity expert and understand lots of our software productsYou are proficient with Windows and Mac operating systemsYou know all about networksYou currently meet and exceed your KPIsYou are resourceful, inquisitive and great at troubleshootingYou’re an effective communicator in English and comfortable as a trainerYou manage your time and your tasks efficientlyTo apply please email your CV and cover letter to talent Change.

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