Who Are We?We are a global biotech company that sells proven, one-of-a-kind, wellness products.We have a range of wellness products that support the body’s natural release of stem cells, circulation & inflammation & skincare products that look after your body’s largest organ Your Skin’We needA talented, experienced person to join our caring crew.
Someone who loves providing world-class customer service & is eager to learn, upskill & keep growing. This role could develop into a supervisory role for the right applicantTo join our team, you will be required to take initiative, think on your feet & provide quality customer service in a fast-paced environment whilst having fun.
You will bring your unique communication skills, both written and verbal, along with your marketing experience to contribute to this fast-growing company, with excellent future prospects.
Your duties will include (but not limited to) : Providing excellent telephone & email-based support and managementAssisting both Independent Business Owners and consumers with product and business information (don’t worry - we’ll train you first!)Assisting with the processing and dispatch of ordersAssisting with communication to our customers and Independent Business Owners via broadcast emails & social mediaAssisting with marketing and administration dutiesEscalating any urgent issues through the appropriate channelsEducating Independent Business Owners so that they become increasingly self-sufficientHelping improve, build & implement processes that benefit all stakeholdersRequired Skills and Expertise : Must be fluent in and have very clear spoken & written EnglishMinimum 3 years customer service experience in a phone-based environmentMarketing experience in consumer goods or natural productsExperience & / or a passion for marketing, communications & social mediaFluent communication skills (both written & verbal)Must possess numerate literacyAttention to detailAbility to think practically & multi-taskBig smiler and excellent attitude (if you're high maintenance or into company politics please don't apply)Hard-working, punctual, self-motivated & drivenStrong general computer skills and proficiency with learning web based applicationsLooking for a fast paced environmentPassion, passion & some more passion