Service Director
6d ago

Are you inspired by the power of digital? Are you prepared to be challenged and empowered? At Fujitsu we pride ourselves on having local touch, global reach, strong capabilities and most importantly empowered people.

We are a supplier of choice for innovative ICT solutions for leading corporate and government organisations. We provide many opportunities for career development both locally and globally.

We want you to be a part of our digital transformation journey!

Are you an experienced leader with a focus on the delivery of very large IT service engagements? Can you enable your client to harness technology that will transform their business?

Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are seeking expressions of interest from people committed to ensuring the delivery of complex services, delighting the customer, and developing further business within your client / portfolio.

We expect the need, very soon, to employ a to manage the quality of end-to-end Service Delivery to a single enterprise-level client.

The key to success in this role will be your ability to excel in meeting all service level obligations, developing effective relationships with the customers and your teams, providing innovation which leads to improved productivity, as well as growing and transforming both the customer and our business.

You will manage the critical activities involved in the meeting customer schedules, financials, service delivery, operational and quality objectives.

You will work in both a pre and post-sales capacity, and provide leadership and guidance to the Service Delivery Managers and the wider Fujitsu community in order to ensure the customer objectives are being met.

To ensure a good fit, in terms of experience, skill and personality, we envisage you having :

  • Significant experience leading and managing teams, preferably within IS Outsourcing.
  • Recognized success in Service Delivery Management
  • Demonstrable sales skills and a history of proven account growth
  • Relationship Management skills and experience at executive level
  • Commercial / Financial knowledge and understanding
  • An ITIL certification and recent practical experience of it
  • If you are looking for a new challenge at the early stages of a new customer engagement, and believe you have appropriate experience and skills, we’d like to hear from you.

    Please express your interest by applying on-line using the link provided.

    Fujitsu is committed to equality of opportunity for all. Achieve more and thrive with a global brand that actively nurtures and supports our diverse employee and client networks.

    We value unique perspectives on our team, therefore we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities.

    Even if you think you don’t meet all the criteria or are interested in job share / part time opportunities, we would still love to hear from you.

    We have a culture of respect for professional and private commitments although some roles may demand some travel and flexibility to meet clients and to drive performance.

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