Customer Service Representative
Thermo Fisher Scientific
Auckland, New Zealand
8h ago

What will you do?

  • Deliver and maintain a high level of service to customers
  • Process telephone, mail, email and fax orders
  • Provide pricing, availability, cross-reference, researching & sourcing of products for customers
  • Up-sell best buy / first choice / and other products as requested
  • Proactive outbound calls according to Company marketing campaigns, quotes follow-up & / or as allocated
  • Forward potential product leads to sales representatives
  • Prepare Return Authorizations and credits for processing and ensure that they are within Company guidelines
  • Communicate effectively with customers and employees
  • Maintain a professional and positive attitude whilst being committed to the company values of Integrity, Intensity, Innovation and Involvement
  • How will you get here?

  • Tertiary qualifications in Science or related degree preferred
  • Previous customer service skills and experience
  • The successful candidate will have :

  • Excellent interpersonal and communication skills
  • Professional telephone manner
  • Exceptional organizational skills and the ability to prioritize tasks effectively
  • Problem solving skills related to customer issues and escalating when appropriate
  • A team player who can work with various teams and in a high paced environment
  • Intermediate level competence in computer skills; specific to Microsoft Office suite applications Excel, Word and Outlook.
  • What’s in it for you?

  • Access to Thermo Fisher’s global University and on the job training
  • Employee recognition programs
  • Career advancement opportunities as part of a leading global organisation
  • Being a part of a diverse and engaging work culture
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