Customer Specialist - Originations
Latitude Financial Services
NZ Auckland
5d ago

Latitude Financial Services is a leading consumer finance provider in Australia and New Zealand and we're growing every day.

This means we're looking for people to join our team. You bring a great attitude and the motivation to succeed and we'll bring the commitment to your success.

Join us and discover what you're capable of.

We currently have multiple permanent opportunities for passionate customer specialists. These are full time positions.

This position will be commencing on Monday, 30 September 2019.

As a Customer Specialist, you will provide exceptional service to all customers and merchants by assisting with a range of inbound inquiries, supplying correct information, assessing credit card applications and making timely analytical decisions whilst portraying a professional image as first point of contact.

If you are someone who can easily switch to inbound, chat and email based on demand, then this is the role for you!

About you :

You will ideally have previous industry or call centre related experience and enjoy working in a fun and collaborative call centre environment. In particular :

  • You must have excellent communication skills (verbal and written) and have the ability to grasp new information quickly.
  • You’re self-motivated and have a fantastic attitude,
  • You’re adept at learning new systems and able to navigate multiple systems is a must,
  • You’re skilled at critical thinking and logical reasoning,
  • You have strong problem solving skills and have the ability to remain calm and professional in challenging situations and,
  • You’re comfortable to work in an operation that runs 7 days week, between 7 : 00am-10 : 00pm with rotational 40-hour shifts per week.
  • What do we offer?

    In return, Latitude will provide you with the tools you need to succeed. You will be provided with a comprehensive induction and training program will assist you to progress your career throughout our business.

    A central location near the waterfront with retail shops, cafes, gyms, public transport and a supermarket just a stone's throw away.

    You must be a Permanent Resident of New Zealand or a New Zealand Citizen to be considered for this role. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

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