Customer Contact Administrator - Information Services
Waikato District Health Board
Hamilton, New Zealand
1d ago

Customer Service Centre - Information Services

Permanent, 40 hours per week

Are you ready for a new opportunity and want to be challenged? Do you enjoy working in a fast paced team environment, would like to be a part of the IS team and are you passionate about customer service?

We have a full time permanent position contract for you!

Joining the Waikato DHB is the most appropriate move you can make. You will be supporting better healthcare which is our focus, and it’s a truly satisfying one.

You will be required to champion our cause and ensure our people, practices and place in our community are aligned for the greater good.

We are undergoing an exciting period of transformational change and looking for a positive, collaborative customer contact administrators to drive customer service, focus on customer outcomes while delivering IT excellence.

We are in need of someone who :

  • Will assist customers and staff via the telephone, carry out functions of patient enquiries, and assist hospital staff in emergency situations.
  • Will provide a single point of contact for the support of application and system software, hardware and the desktop environment, via the Service Desk.
  • Has a service oriented approach to problem solving (essential), as well as the ability to work closely with our customers and other IS teams.
  • Full training will be provided for the successful candidates.

    We offer a vibrant working environment and the chance to join one of New Zealand’s most progressive IT environments. This is a great opportunity to develop your career and be part of an organisation that is making a difference to people’s lives every day! We look forward to your application!

  • You must be eligible to work in New Zealand.
  • Be able to work shifts over a 24 hour, 7 day a week period (includes weekend work).
  • A self-starter with a can do positive attitude and initiative with a strong focus on customer experience and outcomes.
  • Have an understanding of a customer service, call centre or telephonist role with an understanding in cultural and privacy sensitivity.
  • Have time management skills, organised, can prioritise workload and have the ability to work under pressure in emergency situations.
  • Computer literate, excellent written and oral communication skills, and the ability to communicate effectively with people in all levels of the organisation.
  • Experience in troubleshooting and a working knowledge in computer support and IT equipment, with an understanding of Microsoft Office core applications.
  • A proven approach to technical problem solving.
  • A strong service improvement ethos.
  • Please apply directly online, and to view the position description. Applications are not able to be accepted via email. For specific queries about the role, please contact Rachael Devey in the Recruitment Team via email .

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