Administration Assistant - Furniture Head Office
Harvey Norman
6d ago

Discover why Harvey Norman is one of New Zealand's leading retailers by joining our fantastic Head Office Furniture Team!

Harvey Norman has a great track record of providing high quality products and outstanding customer service through friendly and knowledgeable staff.

Working here provides variety and challenge, and the opportunity to learn from some of the best in the business.

This is a fixed term, full time position in our Head Office for 12 months.

Our staff are what make our brand amazing and over the last 20 years have built our business into a one of NZ’s leading retailers.

Working for a household name does come with its advantages, to name a few :

  • Knowing you work for an established, successful and stable employer.
  • Employee benefits such as discounted; gym membership, eye care, dental care and banking products. As well as EAP Services and long service recognition.
  • Staff discounts on our amazing product.
  • Although this role is fixed term, our international operation offers real career opportunities and we have plenty of examples of significant growth in our business;
  • Harvey Norman is proud to boast that all our General Managers have been promoted internally!

    In this role you will :

  • Provide administrative support and assistance to the Furniture Head Office team, including the General Manager, National Sales Manager, Business Category Managers and Visual Merchandisers.
  • Provide assistance to the Online Marketing team, including accurate and clear pricing information.
  • Review and code expenses.
  • Maintain an accurate filing system and keep records of all supplier communications.
  • Compile statistical information for the GM and the as required.
  • Handle customer complaints received at Head Office in a courteous, professional manner following the department’s specific process.
  • Ensure these calls are redirected appropriately, and follow-up on resolutions. Maintain a database of all customer complaints.

  • Assist with compliance work, and update trading agreements and other documents as requested.
  • In addition to the above, you will provide general assistance to the Furniture Head Office team as and when required.

    The skills and experience you will need to bring with you include :

  • Organisational and administrative skills.
  • Intermediate knowledge of Microsoft Office, including Word, Excel and Outlook.
  • Excellent verbal and written communication skills.
  • Relates well to all types of people and is a team player.
  • Strong attention to detail and time management skills, with the ability to handle competing demands, prioritise and control own workload.
  • Works with accuracy, together with pace and a sense of urgency.
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