Major Incident Specialist
Fujitsu
Auckland, AU
6d ago

Auckland

  • We are looking for a Major Incident Specialist who is comfortable communicating with a wide range of internal and external customers including;
  • Fujitsu Customers, Problem Management, Service Delivery Management and many more. In this role you will be responsible for handling all first level escalations and ensuring incidents are progressed through to resolution and service is restored quickly and in accordance with client service level agreements.

    This role will involve shift work and working within a fast paced environment.

    Core skills :

  • Experience in IT Service Support in the outsourcing industry
  • An analytical problem solving approach
  • Excellent reporting skills; written, analytical and statistical
  • A strong understanding of the ITIL framework and the ability to apply ITIL principles and practices
  • Excellent stakeholder management, relationship building, communication and negotiating skills
  • A strong Customer Service and team focus
  • Flexibility, Diversity and Inclusion

    Fujitsu is committed to equality of opportunity for all. Achieve more and thrive with a global brand that actively nurtures and supports our diverse employee and client networks.

    We value unique perspectives on our team, therefore we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities.

    Even if you think you don’t meet all the criteria or are interested in job share / part time opportunities, we would still love to hear from you.

    We have a culture of respect for professional and private commitments although some roles may demand some travel and flexibility to meet clients and to drive performance.

    Some of the benefits of working for Fujitsu include : recognition programs for staff, flexible work arrangements and Employee Assistance Programs.

    You will also be eligible for technology discounts with Microsoft. We also provide physical wellness rebates with UniMed, SpecSavers and are strongly committed to Sustainability.

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