Customer Service Advisor
Auckland, Auckland, NZ
6d ago

Company Description

Take a seat on the Xplor rocketship and join us as a Customer Service Advisor in Auckland to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Job Description

About the opportunity

Youll join our Customer Service team the team that provides expertise and support to our five business verticals. Youll work hand in hand with internal stakeholders to help them overcome obstacles by understanding their unique goals and challenges, so they can focus on what really matters - helping our customers succeed.

Reporting into one of our Team Managers, youll help us support our customers and provide great service along the way. Some of the other responsibilities youll have :

  • Communicate effectively to our customers via phone and email
  • Have a willingness to learn and problem solve
  • Provide timely and positive support to our customers
  • Qualifications

    What would make me a good candidate?

  • Excellent spoken and written English
  • Experience in a customer facing role (in person or online)
  • Reasonable keyboard skills, with competence in Word, Excel and Outlook
  • Proactive, self-motivated learner with a strong drive to achieve personal goals
  • Ability to work in a team where you manage your own time and priorities
  • Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
  • Youre a true team player who knows that we all have to sometimes roll up our sleeves
  • You align with our four core values and youre simply a good human
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