Service Desk Analyst
Fujitsu
Auckland, AU
2d ago

Auckland

As a Service Desk Analyst you will provide exceptional customer service and respond to phone, e-mail and on-line inquiries promptly, courteously and efficiently.

You will also maintain records and log these reported incidents using an IT Service Management tool and structured methodologies.

This role will give you the opportunity to learn and progress your career in IT Services to enterprise-level clients.

Core Skills

  • Previous experience in a Customer focused role, ideally within a call centre environment
  • Some knowledge of Desktop skills
  • An interest or experience with technology, particularly in a Microsoft environment.
  • Excellent verbal communication skills
  • Self-motivation and ability in punctuality, time management, presentation and administration
  • Problem solving skills
  • IT Qualifications (desirable)
  • Flexibility, Diversity and Inclusion

    Fujitsu is committed to equality of opportunity for all. Achieve more and thrive with a global brand that actively nurtures and supports our diverse employee and client networks.

    We value unique perspectives on our team, therefore we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities.

    Even if you think you don’t meet all the criteria or are interested in job share / part time opportunities, we would still love to hear from you.

    We have a culture of respect for professional and private commitments although some roles may demand some travel and flexibility to meet clients and to drive performance.

    Some of the benefits of working for Fujitsu include : recognition programs for staff, flexible work arrangements and Employee Assistance Programs.

    You will also be eligible for technology discounts with Microsoft. We also provide physical wellness rebates with UniMed, SpecSavers and are strongly committed to Sustainability.

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