Support Coordinator – North Harbour
New Zealand Government
Auckland City, AUK
4d ago
source : ExploreJobs

Auckland City, AucklandFixed-term - 17 April 2020Applications close Sunday, 1 September 2019The opportunityOur amazing Support Co-

ordinator teams manage claims for people who have had spinal cord injuries, moderate to severe traumatic brain injuries and other severe injuries.

Our focus is to help our clients and their families adjust to living with a serious injury. We do this by helping our clients set goals, such as living independently, and then helping them access the support they need to achieve their goals.

The role is busy and varied with no two days the same - you will definitely be kept on your toes. Your week will include assessing and co-

ordinating rehabilitation plans and goal setting with our clients. This also involves working closely with the clients' support network including clinical practitioners and family.

These are life-long injuries where your support and guidance will be crucial to our clients.What we are looking forYou will be a person who has a huge passion for working with people, and you really care about your work.

You have superior customer service skills where people are at the heart of everything you do.Essential : Experience working in the disability sector, support services co-

ordination, rehabilitation, or similarGreat communication skills - can engage effectively with people from all walks of lifeEmpathy -

able to approach complex situations with emotional intelligence and provide practical solutionsStakeholder engagement - builds productive working relationships with clients and their support networksExceptional time management skillsAbility to interpret, apply and explain complex legislationStrong decision making, negotiation and conflict resolution skillsEnd to end process management with an eye for detailTechnology savvy -

able to adapt to new systems and softwareWhy usThe Support Coordinator role at ACC offers the opportunity to work in a role that makes a real difference in people's lives.

We offer full training and on-going development and support. We foster teams that are cohesive, driven and highly engaged.

Apply online now with your CV and cover letter addressing your suitability for this role as per the essential skills listed above.

Please note : Applications will only be accepted when formally submitted through our Career Website.Applications close Sunday, 1 September 2019.

NoteTo date the organisation has consulted with our employees on a proposed new model, roles and ways of working which were confirmed late last year.

Over the next 10 months, we'll be progressing some changes that we have recently confirmed with our people, some of which will involve rolling out new roles and ways of working across the country.

As part of these changes we have confirmed that the role you have applied for won't exist in its current form in the futureIf you have further queries, please email Vicki.

jeffries ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals.

Our culture enables us to create an environment of involvement, respect and connection with the communities where we work -

benefitting individual employees and all our clients across New Zealand.

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