Ko mātou tēnei Our Organisation
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.
If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Join us on our journey in creating a better future for Aotearoa New Zealand with remarkable people, doing remarkable things.
This is what a career in Te Tira Arohia looks like.
Ko tō tūranga Your Role
Reporting to the Arohia Team Leader, the purpose of the Arohia Customer Care Specialist is to provide exemplary customer service reflecting Vodafone service standards.
The Arohia Customer Care Specialist will act as a single point of contact for our customers service needs, taking ownership of issues that cannot be resolved on the first call through to end resolution, while keeping the customer fully informed on progress.
This position plays a key part in handling a variety of calls and contacts from customers, these can be related to service, technical issues or new sale or service orders.
Ko tō mahi What you’ll do :
You will be responsible for ensuring that Vodafone customers’ needs are met at first point of contact and will offer advice and suitable solutions through active listening, management and care.
In this role you will :
Na tōu rourou - What you’ll bring :
Our ideal candidate will have excellent communication skills, as well as a passion for connecting with customers. We are looking for a logical thinker who is driven to help customers as the core of what you do. You will also bring :
Please note :
As part of our recruitment process a General Employability online test must be completed.
we Simplify & act now; we Own it; and we Front up with feedback. Our behaviours are driven from the front by our people who live them every day.
Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career.
You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning.
Me mahi tahi tātou mo te oranga o te katoa.
We work together for the benefit of all