Customer Experience Specialist
Madison Recruitment Ltd
Wellington, Newzealand
4d ago
source : Hireejobs

Customer Experience Specialist We have an exciting opportunity for you to join the banking team of a well reputed online accounting software company in their vibrant workspace in Wellington About the role Our client s customers contact the team online so you will be responding the same way However sometimes its easier to talk through their questions over the phone This will involve some outbound calling to existing customers As a Customer Experience Specialist you will be connecting banks to our client s software and supporting customers connect real time financial data into their system You will be thoroughly trained to ensure you have a strong understanding of our client s products and services to ensure you provide great service to all customers Hours Monday to Friday 11am 8pm Tuesday to Saturday Tues Fri 11am 8pm Sat 9am 6pm or Sunday to Thursday Sun 9am 6pm Mon Thur 11am 8pm Training hours Monday Friday 8 30am 5pm for approx 3 weeks Duration 6 Month fixed term contract starting Mid November To be successful in this role you will not only be customer driven you will also have the ability to adapt in changing situations be solutions focussed and have a commitment to achieving the best possible outcome for our clients valued customers What we need from you Contact centre or customer service experience High level of attention to detail and problemsolving skills Excellent verbal and written communication skills Professional phone manner Initiative and the ability to selfmanage Flexibility as this is an everchanging environment A team player and the ability to have fun Benefits Casual dress Fresh fruit every week Soft drinks and barista made coffee Games room table tennis and pool tables If this sounds like you then don t hesitate to apply Submit your CV via the provided link All applications will be acknowledged electronically and you will be contacted if your skills and experience meet the requirements of this client

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