Mō tēnei tūranga
Our purpose at ACC is to improve lives every day. We put our customers first, showing manaakitanga and supporting their wellbeing.
It's to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we'll be there.
The Policy Administration Manager is responsible for leading a team of leaders, administrators and technical staff who provide customer and operational support for all of our Business Customers.
You will lead and manage the team to deliver an effective and efficient customer experience through simplified business customer-facing processing methods, to improve the business customer experience.
Making sure we have a consistent and seamless delivery of services and utilising resources across the business customer group will be your focus.
You will enjoy working in a collaborative and continuous improvement environment, in which innovation and ideas are embraced to help us create a digital led experience for our customers.
What we are looking from you to be successful in this
You will have proven experience in a similar leadership role, managing large volumes and high transactional Experience managing processing functions with core focus on service levels to deliver a high level of operational and customer Ability to vary working and leadership styles to meet the needs of different situations and Strong leadership skills with proven track record of achieving results through Sound business experience encompassing operational management, financial management, reporting and business Excellent communication, influencing and relationship management Strong business judgement and decision-making
Benefits of working at
Competitive salary $115k - $140k (depending on experience) with an additional generous 9% superannuation Flexible working policy and up to 3 day's work from Flexible leave options available to purchase additional We also offer 2 Well-being leave days per You will be joining a supportive leadership team, who thrives on developing and coaching our people to enable them to be the best version of
We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs.
It is important to us that people are free to be themselves at work. Here are some ways we encourage that :
Employee networks to support our colleagues from diverse The option to explore flexible working that suits your needs and Development opportunities in te reo Māori me ōna
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