MS Technical Engineering Manager
NTT Ltd.
Auckland, New Zealand
4d ago

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.

Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware / software and database management.

Provides direction for the effort required to protect the company’s data, tools and information systems. Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.

Usually requires subject matter knowledge of user group for practical application of system characteristics. Coordinates delivery of services to user groups and ensures IT service is uninterrupted.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Working at NTT Technical Engineering Manager Do you want to be the person who exceeds your potential?

If you have a desire to succeed and drive your own career, NTT offers you the opportunity to make that happen. We believe that when we’re connected, the world becomes a better place.

Everything we do today is with the intention of building a better, more sustainable tomorrow. It’s about connecting both in the technology sense and the people sense.

We enable our clients with the right solutions and services so that they too can contribute to a more connected future. We're positioned to lead the change in the biggest transformation that the IT industry has seen in decades and we need your talent, skill, and ambitious ideas.

As a Global Top Employer to over 40 000 great people in more than 57 countries, you'll be working with teams across the world.

You'll be doing great things for our clients and helping them achieve their business ambitions. We are looking for a Team Leader to join our team in central Auckland to lead and manage a technical team delivering incident resolution, optimisation, and project activity.

This role requires you to : Own delivery excellence and optimization & ensure services are delivered according to our agreements with clients and best practice Drive data driven decision making with metrics, reporting, and visibility.

Govern and measure tower services (SLA, CSI, TS realization, roadmap, pipeline, wins, successes, risks, etc) Identify and manage risks to services (raise into risk register and drive mitigation) Own services continuity and / or recovery plans for platforms, people, and (as applicable) clients Be the senior services escalation for major incidents and war rooms for supported services Ensure problem management and root cause analysis is completed for relevant incidents (internal or client led) and actions taken to remediate Implement continuous improvement mindset and execution Identify and deliver improvement programs for tower (financial, client exp, internal, & team) Deliver quarterly key initiatives aligned with company strategy Highlight presales opportunities to Head of and / or client management team Drive consistent improvement to employee engagement Effective leadership and management of team Ensure workforce planning and prioritisation to deliver to commitments Monitor and measure staff performance against job descriptions and KPIs Ensure teams are adequately skilled and certified for current roles and market trends Create, maintain, and develop positive relationships within clients and service vendors for effective operational delivery Approval and tracking of operational team expenses and overtime Track and request training, ensuring cost is forecast Continually pursue cost efficiencies for your team while maintaining client experience Manage remuneration for team understanding current remuneration, market data, allowances, and banding Ensure process and technical documentation is created and maintained, ensuring regular reviews to ensure documents are kept up to date Ensure monthly operational reports are produced showing all statistics relevant to service operations metrics and the level of client service provided, workload, priorities, backlogs, etc.

Ensure monthly services reports are produced detailing utilization, growth metrics, risks, and requirements (e.g. related to capacity, availability, support status, warranty info, compliance etc) Report on service improvement ideas (created, queued, and completed) Ensure documentation and testing of Disaster Recovery processes (internal and client led) Create and complete a personal development plan, covering technical and interpersonal development Maintain understanding of technology developments relevant to operational services Maintain awareness of NTT services and capabilities Live the NTT values What will make you a good fit for the role?

To be the successful candidate you must have the following experience & skills : 3+ years leading a team of Senior Systems engineers in an enterprise environment Experience and understanding of technologies in areas of Storage, Backup and VMWare is a must.

Experience and understanding of M365 technologies are a must. Understanding about security best practice across a multitude of technologies would be advantageous.

Experience with the technologies used within the windows environment such as AD, DNS, Web, Mail, OS, hardware would be advantageous Excellent written and oral communication skills Ability to inspire and influence other teams without direct management Ability to communicate well directly with customers and third-party support organisations Time Management, planning and organisation skills Results focussed- consistently meet or exceed KPI’s and targets Teamwork gets on well with team members, participating, recommending improvement, encouraging inter-team interactions Communication skills ability to convey a message through written and oral communication Customer Experience delivery NTT Branded customer experience.

A quality can do attitude that brings solutions and recommendations to the customers Personal development seeks to further interpersonal and or technical development ITIL Foundation Certification would be advantageous You will join a dedicated client support team of 30+.

Awesome team, great environment, exciting client. The environment is large and complex and you will have the opportunity to work in a wide range of technologies for one of New Zealand's best known companies.

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