The Delivery Manager role provides leadership in client management as well as team execution. The focus of the Delivery Manager role is to ensure that the team is performing optimally while ensuring the proper execution of projects.
This role in Consulting Services serves as both client-facing & hands-on, with a preview into ownership of a Delivery team.
Traction on Demand’s hiring philosophy is based on culture, intelligence and then skills. Here’s what we mean by that : Culture Culture at Traction on Demand isn’t about drinking beer and playing ping-pong it’s much more.
We are looking for people who want to join an active community of engaged individuals who see business as more than just a vehicle to make money.
We care about our people, wider community and planet. Come join us on this journey!Traction is a group of entrepreneurs committed to creating ecstatic clients, doing enjoyable work and being efficient in everything we do.
We fail fast and love to innovate. Change is our middle name.Our values don’t just sit on a glossy page. We live by them every day.
Our values are the cornerstone of who we are do they resonate with you?Embrace Knowledge. Do the right thing. Seek adventures and smiles.
Healthy hearts and heads. Pursue opportunity. Build community. Intelligence People often ask what it takes to succeed at Traction on Demand you’ve got to be smart, without having an ego.
What does that mean? Imagine working with a group of your smartest friends who all love to learn. Everyone is always pushing each other to grow and innovate at a pace that can only be called furious.
We are never idle or stagnant. We seek and share knowledge. We are comfortable with the unknown. We just git r done.
5+ years technology consulting and / or technology management experience
2+ years cloud-based technology deployment experienceDegree / diploma in Computer Science, Engineering, Business or equivalent experience
Ability to manage client escalations / red accounts and negotiate resolution
Deep understanding of cloud-based technologies and ability to translate customer / business requirements into business solutions and successfully position solutions with customers
Understands cloud-based technologies and demonstrates competency in the ability to translate customer / business requirements into business solutions
Proven ability to manage long-term, enterprise level engagements along with mid-market clients with multiple project tracks
Proven ability to manage and set client expectations
Strong interpersonal skills including excellent written and verbal communication skills
Experience building strong client relationships
Ability to coach and lead the performance of team members
Ability to provide open, direct, and constructive guidanceStrong collaboration and team building skills, with ability to work with all levels and roles of an organization
What you will be doing
Supports optimal performance from team from both projects and people management perspectives
Supports the handling of project escalations from clients and supports teams on resolutions
Oversee team’s deliverables to ensure successful execution of projects Traction style’ : on time, within budget, and in highest quality
Responsible for proactive client management with dedicated attention to red accounts
Supports The metrics of team including (but not limited to) utilization, turnover, staffing decisions
Manage project roadblocks and provide technical guidance
Create customer retention strategies with attention to renewed engagements and increased revenue opportunities
Supports the progress of their team members’ learning, development, and career goals through career development programs
Partners with Consulting Operations to determine and monitor trends, data, and resourcing decisions
Consulted for team members’ compensation and performance management needs and changesIdentify outliers in project allocations and solve resourcing issues for upcoming projects
Mentor future leaders of Traction by coaching team members
Other duties as required