Guest Service Agent
International Hotel Group
New Zealand
14d ago

About us

  • Be a part of our supportive & close knit team!
  • Free duty meals and laundered uniform
  • Opportunity to grow and develop with a global companyInterContinental Wellington is looking for Guest Service Agents to join our Front Office team in delivering exceptional customer experiences.
  • Who We AreAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

    Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

    Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

    If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

    Your day to day

    As the face of our hotel, you will be working in Front Office & our Instant Service Centre, responsible for delivering on our guest promises, showing genuine interest and sharing your exceptional knowledge to ensure our customers have a memorable stay.

    This multi-functional role will require you to think on your feet, anticipate guests’ needs and work as part of our dynamic team to deliver personalised meaningful service.

    What we need from you

  • A vibrant personality and the confidence to build relationships with guests
  • Previous experience in a hotel and a front office environment will be held in high regard
  • Excellent communication skills
  • Some previous experience using Opera
  • Flexibility to work a range of hours, which includes but is not limited to afternoons, evenings & public holidays
  • What we offer

    A supportive environment where you're recognised and rewarded for your achievements. You'll have access to hotel discounts worldwide and opportunities to learn new skills and grow your career.

    You'll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Wellington a great place to work.

    But most importantly, we'll give you Room to be yourself.What NextIf this sounds like the perfect move for you, apply online now! Get in touch and tell us how you could bring your passion and individual skills to IHG.

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