Services Support Specialist - Helpdesk
The Warehouse Group
Auckland, Auckland, New Zealand Full-time
6d ago

Company Description

Here at Noel Leeming, services are our key differentiator that sets us apart from the competition. Our services range and offering ensures our customers purchases are delivered, installed, set up and secure in the space they need it, when they want it.

We are passionate about ensuring our customers have a great experience with our brand and this is where you come in!

Job Description

As our Services Support Specialist, you will be responsible for facilitating our Noel Leeming services across setup and installation, product troubleshooting, learning and facilitating, connectivity and subscription services at varying levels across our retail and commercial areas.

This may involve remotely configuring and installing new PC’s to instructing users how to navigate and use their technology or appliances.

Your main responsibility will be ensuring our customers get the best out of their purchases.

Based in Wiri, Manukau, our contact centre is a 7-day operation. Our Services Support Specialists work a 5-day work week between the hours of 8 : 00am 6 : 00pm (45 hours per week) Flexibility is your key to success in this role.

Qualifications

What are we looking for?

  • Experience at IT technical level with the ability to handle the trickiest of customers
  • Up to date IT and technology product and service knowledge
  • Ability to communicate with customers with varying levels of technological understanding
  • Effective decision-making skills and resilience
  • Enjoy working with a diverse array of people and building successful working relationships
  • What can we offer you?

  • Competitive remuneration
  • The Warehouse Group discount card (including Noel Leeming, Torpedo7, 1-Day deals and 15% off at The Warehouse and Warehouse Stationery)
  • A paid day off on your birthday
  • Opportunity for salary adjustment to take an extra 5 or 10 days leave each year
  • Continuous training and development
  • Wellness and discretionary leave
  • Not to mention, endless opportunities to grow and diversify within our group of brands
  • Additional Information

    So, what are you waiting for?

    Our team continues to evolve and take shape, this is truly an exciting time to join us! You will be at the forefront of a growing area of our business and help to shape its future direction!

    This is a great opportunity don’t miss this!

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