Customer Support Specialist
Fergus Software
Takapuna, AUK
23h ago
source : ExploreJobs

We’re a Kiwi FinTech founded in NZ in 2017. We’ve experienced rapid growth and are now a global business, with offices in Australia, New Zealand & the United Kingdom.

We’re committed to responsible lending and offering customer-led products and services. We’re humbled to see how many new customers and Merchants are signing up for our Buy Now, Pay Later product.

We think it’s a pretty exciting time to join.We've launched some exciting new products and are continuing to grow our customer base so are looking for Customer Support (CS) Specialists to join the team from now until the end of January 2022 .

Ideally you'll be available for full time hours and have some flexibility in when you work (we provide 24 / 7 support via our Global CS team) - we're happy to discuss whether the role is fixed term or casual depending on your availability & you'll have flexibility in working location.

If you like the idea of rolling your sleeves up & getting stuck in to all things CS + working alongside a fun and passionate team, then this could be the role for you!What will you be doing?

In this role you will be responsible for : responding to customer queries via ZenDesk, working as a part of the global team (NZ & the UK) to achieve team KPI’s, learning about CS trends, keeping up to date with issues and building relationships with the Laybuy team and our customers.

We’re looking for someone who : Is passionate about Customer Support, loves helping people and resolving queriesHas excellent written & verbal communicationIs resilient, positive self motivated, driven by challenges, open to feedback, loves to learn + flexible to changeIs a team player and thrives on meeting team KPI’sSystems savvy - you pick up new tools quicklyIdeally has experience in a similar email-based role or retail environmentBenefitsHave the opportunity to make your mark in a Kiwi success storyWe love to connect, celebrate, reward and recogniseLaybuy HQ is based in the B : Hive (when we can return!), a purpose built co-working space, complete with breakout spaces, social events, a resident-only gym, free weekly yoga, a massage chair & a ping pong table!Your birthday off! We’d rather you spend the day relaxing & celebratingWork for a business that values flexibility, diversity and career growth

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