Technical Service Representative
Diversey
Auckland, New Zealand
6d ago

Service Management : Servicing of all customers as laid down in the route plan by the supervisor. This may include travel each quarter to service rural areas as required.

Immediately advise the TCS Lead, in writing, of any activities or events likely to impact on the business, ensuring full investigation and reporting.

These would include product complaints, chemical spillage or accidents, competitor activity, customer complaints and consistent equipment failure.

Service existing accounts as per the service requirements established by management ensuring all products and equipment are maintained in a safe and practical working order.

Maintain the currency of on-site safety data sheets ( SDS ). Conduct and document all formal and on-the-job training sessions as per customers’ requirements.

Maintain Field Test Kit in a serviceable manner, restocking expired or contaminated reagent or equipment where necessary.

Maintain tool kit and ensure that you have all the appropriate tools in serviceable condition. Maintain car stock of spares and new parts appropriate to the needs of the customers serviced.

Following installation procedures, install equipment in the correct location in a neat and tidy fashion at an appropriate time to minimise interruption to customers’ businesses to enable the use of product.

Perform preventative maintenance on equipment at customers’ premises Reorder equipment replacements and refurbish equipment where possible Attend customers’ premises to repair equipment where there is a reported incidence of a breakdown.

Complete a monthly expense report and direct same to the TCS Lead by the first working day after completion of the report.

Maintain accurate up-to-date records and call details. Sales Management : In conjunction with TCS Lead, New Zealand, achieve agreed sales and profitability objectives within agreed budgets.

Foster and prospect new business opportunities as agreed and directed by the TCS Lead, ensuring company objectives are met with regards to growth and profit.

Develop and maintain strong local level relationship with key customers (including distributors), keeping service levels in agreement with accepted company standards.

Reporting : Complete Service schedules as per 20 Day Planner & complete weekly & monthly service reports accurately. Daily recording will be used via Youreka.

Accurate reporting of customer updates and opportunities through Salesforce.

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