An exciting opportunity for an experienced hotel operator with a strong background in rooms division, housekeeping and food and beverage to join the team at Oaks Wellington Hotel in the capacity of an Executive Assistant Manager.
This role will be responsible for driving occupancy, the day to day running of the property and service delivery to customers.
Reporting to the General Manager, this role requires a motivated individual to take the reins and provide leadership to the operational team.
Manage the daily operations within each department of the hotel, including front office, food and beverage, housekeeping, and maintenance providing effective leadership, guidance, and communication.
Manage and report on the operational performance of the hotel through meeting and exceeding set budgetary requirements.
Manage full employee lifecycle (performance of employees, recruitment, induction, training, and development).
Manage and resolve guest feedback in a timely and appropriate manner to ensure optimum guest satisfaction which promotes and creates guest loyalty.
To be successful in this role you will need :
Prior experience as a senior manager of a previous property is preferential
Ability to build, maintain and seek new opportunities / partnerships within the local market
Effective interpersonal, written and verbal communication skills
Ability to make high level commercial decisions based on a consultative approach with the management team
Demonstrated strategic and operational leadership experience with a strong presence and be able to drive a culture of accountability and promote staff engagement
A positive and energetic attitude.
An infectious passion for delivering a memorable guest experience and creating loyalty of guests.