Customer Champion for WOOP Perfect for Foodies
Auckland, Newzealand
9h ago
source : Hireejobs

Are you a massive foodie Are you looking for your next challenge Are you ambitious hard working and have a passion for creating amazing customer experiences WOOP might just have your dream job WOOP is one of the fastest growing food companies in NZ and offers the next step in meal kit delivery WOOP answers to those who want to eat beautiful fresh food but don t have the time to prepare it WOOP is on a mission to change the way people eat and due to rapid growth they are looking for a passionate customer champion to join their amazing team If you are looking to take the next step in your career and have a pivotal role in taking WOOP to the next level then this is the role for you You are Born to communicate youre eloquent and able to strike the perfect tone whether you are talking to a customer on the phone or writing a newsletter blog or social post Cool and calm under pressure you always feel comfortable have superior organisational skills integrity great followthrough on tasks attention to detail and are rigorous A massive foodie you are totally passionate about cooking Your friends family rave about your delicious creations Analytical skilled at planning organising prioritising and executing simultaneous tasks and activities Incredibly empathetic You will be a powerful advocate of the voice of our customers and are totally obsessed with the end to end customer experience Stoked youre constantly smiling and full of energy with the ability to collaborate across teams Naturally curious you love learning how things work and youre always looking for ways to innovate and improve You enjoy testing different strategies and tracking the results Adaptable you can roll up your sleeves be hands on and get involved in the detail Working in a dynamic fastpaced environment youll be responsible for Deliver an enhanced customer experience deliver amazing customer experiences across the entire customer journey From initial brand contact ordering delivery subscription management through to customer feedback Monitoring the customer experience and identifying areas for improvement Mastering customer support relationship management deliver outstanding customer service through phone email social media and live chat Making the link with operations ensure efficiency of systems and processes between customers and operations for the processing of weekly orders Mastering systems and processes you will implement improve and manage a number of complex systems and processes to deliver amazing personal experience for all WOOPers Harnessing customer feedback manage weekly customer surveys to measure and improve customer experience and identify areas for improvement Contributing to marketing campaigns events create content marketing and attend events to maximise customer acquisition and brand awareness This is an amazing opportunity and would suit someone with 12 years customer service experience who is a fast doer and performs well under pressure previous experience not essential for a candidate with the right attitude if you recently graduated Become a part of WOOPs amazing success story and work for a company who lives and breathes their values WOOP HQ is located in Eden Terrace All the action happens at WOOP HQ and where you will be surrounded by foodies and of course food Contact us now for this gamechanging position in a vibrant and fastmoving industry sector To apply please complete the quiz via this link

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