Auckland City, AucklandCompany DescriptionHere at Noel Leeming, Services are a key differentiator in setting us apart from the competition.
Our services range and offering ensures customers can use both their technology & appliances the way they want to and in the space they need to.
We can deliver, install, set up, & protect our customers' purchases, as well as recommend and educate to ensure individuals and businesses get the right solution for their needs.
The team continues to evolve & take shape with a variety of new roles becoming available. This is truly an exciting time to join the team - you will have the opportunity to be part of a growing area of the business and shape its future direction.
Job DescriptionAs a Services Support Specialist, you will provide support to stores and customers, via phone and email, to ensure our customers receive the best possible service, covering Tech Solutions Bookings, Repair Escalations and Claims Administration.
You will also work with customers and vendors to ensure that our other Services offerings are proactively managed, and our SLAs are met.
As a Services Support Specialist your key responsibilities will be : Responding to customer & store enquiries, taking ownership through to resolution.
Handling all customer queries across all channels of communication within the required SLA’sManaging the majority of customers contact via phone and emailBuilding rapport with the customer by active listening and adapting communication style.
Keep up to date with processes and procedures to ensure accurate information is provided.QualificationsThe ideal candidate will have : Previous experience in the insurance sector or in a contact centre environmentExcellent written and verbal communication skills.
An outstanding phone manner being able to express ideas, thoughts and concept clearlyGreat attention to detail and accuracy of work.
The ability to work with a sense of urgency and thrive working under pressure.Have the ability to work with a diverse array of people and build successful working relationships both internal and external customers.
Additional InformationIt is our belief that it's important to reward and recognise our team for their success. This role consists of a competitive salary, discounts across all our brands, great team member benefits, and excellent career development opportunities no matter where you are in the business!If you’re passionate about customer experience and seeing great services being delivered in a way that will satisfy and delight customers, this opportunity is not to be missed!