Technical Account Manager
Auckland, APAC / Services Technical Services (TAMS) / Full-timeApply for this jobAt UiPath we see boundless potential in the way we live.
It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold.
And that’s not just words on the walls.Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally.
We all strive every day to be better and to accelerate human achievement.We make robots, but we hire people. Would you like to be part of this journey?
Your Mission Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath.
The Technical Account Managers are entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels.
This is what you will do at UiPath
The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively
Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight
Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions
Assist in technical support for customers to support pre-sales and post-sales processes
Address all product-related queries on time
Hold educational and informational training sessions to enable our clients to use UiPath products effectively
Provide developers with customers’ feedback and contribute to identification and creation of new features or products
Perform initial or secondary investigations and respond to online and phone support requests
Deliver periodic reviews with customers (e.g. Health checks)
Proactively analyse customers’ needs and suggest upgrades or additional features to meet their requirements
Collaborate cross departmentally within UiPath to establish and communicate best practices
This is what you'll bring to our team
A degree in Computer Science or relevant degree
Minimum of 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)
Min 2 years relevant work experience in a customer-facing, technical account management
Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
SaaS and Cloud experience a benefit
Solid technical background with hands on experience in digital technologies
Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus.
Familiarity with software and front-end development
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Diplomacy, tact, and poise under pressure when working through customer issues.
Willingness to travel post Covid-19
UiPath Certified Professionals ( UCP ) preferred
Life at UiPath like a lot of startups, can sometimes feel like a roller coaster. It comes with changes and challenges, but also with the opportunity to shape how work is done, to have great impact and
learn a great deal.