Referral Coordinator

Healthvision

Auckland

5d ago

We are currently looking for an enthusiastic Referral Coordinator to join our team. This is a 12-month Fixed Term position to cover Maternity Leave and this role will be based in our Auckland Head Office.

As a Referral Coordinator at Healthvision NZ Ltd, you will be responsible for ensuring accurate data for all funder referrals and the correct delegation of responsibility once clients are established in our systems.

Key Tasks Involved :

Receive referrals from funders and external partners and accurately record information in CMS

Confirm receipt and acceptance of referral with funder and ensure all information is received

Ensure smooth, prompt and accurate information flow between funder and Alliance member and client

Document Management

Ensure all reports are accurate and timely

Provide responsive and timey service to funders and referrers

The work is challenging at times, varied and there is a strong emphasis placed on building relationships with our funders and internal clients to ensure positive outcomes.

Outstanding customer service skills, accuracy, timeliness and being a good organiser are essential to this role in addition to being able to negotiate competing demands.

This role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense.

The ideal candidate would have :

Previous Data entry experience or related office experience would be an advantage

Accurate Data Recording and Attention to Detail

PC Literate (Experience with MS Office and spreadsheets) and Comfortable learning new databases

Highly organised with strong time management skills

Team player attitude with the ability to work autonomously

Ability to Multitask and Able to work under pressure

A can do’ attitude and motivation to deliver outstanding service

Excellent phone manner and Sound verbal and written communication skills

Ability to engage, build and maintain productive professional relationships

Maintains confidentiality of information

About Us :

Healthvision is an award-winning provider of specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand.

We pride ourselves in working closely with our clients, families, and whanau to best understand their holistic needs, and provide a comprehensive wraparound service to maximise their independence.

At Healthvision we love what we do and are passionate about making a positive difference to the lives of others.

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