Service Desk Analyst
Open Polytechnic
Wellington, New Zealand
1d ago

Tēnā koe. Nau mai ki te Kuratini Tuwhera.

The Kuratini Tuwhera is Aotearoa New Zealand's leading distance and online learning provider. We specialise in taking the learning to our students, focusing on enabling the success of approximately 30,000 students each year.

We're a place where you can make a difference.

At the Open Polytechnic we offer a wide range of learning disciplines from Real Estate to Social Work, Construction and Education.

From our Academic Staff Members to our Student Journey Centre, we ensure our students are at the heart of everything we do, every step of the way.

About the role :

We are looking for a Service Desk Analyst to come add value to the Service Desk team. The Service Desk is the first port of call for all ICT related enquiries / issues for our internal customers and students to the Open Polytechnic.

Our reality is, if our systems don't work, we don't work, so it starts and ends with the support of our IS team, as one of the critical support functions.

In this role you will be responsible for receiving, prioritising, documenting, and actively resolving end user requests and incidents.

The support you provide will be on the phone and in-person, with hands-on help from the desktop level through to initial troubleshooting of some server-based issues.

Problem resolution can involve troubleshooting and diagnosis, installation and configuring of systems using help request tracking tools to log staffing needs.

  • The ideal candidate will have;
  • Strong customer service skills
  • Strong written and verbal communication skills
  • Problem solving ability
  • About you :

    You will also constantly be striving to be the best you can be, just as our students do and you pride yourself on the quality of your work.

  • You will have;
  • A tertiary qualification in Information Technology
  • A minimum of 2 years relevant experience
  • Experience in various server operating systems such as Windows 7, Windows 10, Windows 2012 / 16, and general networking.
  • About us :

    The Kuratini Tuwhera has an enviable reputation in the vocational sector with a campus situated in the Hutt Valley. We offer our people free car parking on campus, a modernised working environment, subsidised school holiday programmes for your children, free fitness classes, and an on-site café.

    We are proud of our kaimahi and value every contribution from all of our people.

    If this role sounds like you, we would love to hear from you. Applications must be submitted online via our career's website.

    Contact Aaron Khor at aaron.khor with any questions about the role.

    Applications close Monday 21 September 2020.

    Noho ora mai. Tēnā koe .

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