Customer service support
TSB Bank
Rosedale, AUK
5d ago
source : ExploreJobs

Our company is a market leader in technology and electronic repair services for many small businesses and end users in New Zealand.

An opportunity has become available for an experienced Customer Service Support to join our Rosedale team. Reporting to the Operational Manager, the primary purpose of this role is to provide administrative and customer service support to the sales and service teams and provide general office management support for the branch.

Your key responsibilities will include : Welcoming customers into the branch officePromptly answering incoming calls, livechats and emailsCollecting and processing mailSending electronic quotations, invoices and statements on requestOrganising deliveries / pick ups / onsite service for customersHandling any customer complaints and escalating them to higher management if neededCollecting, recording and banking customer paymentsDaily account reconciliationMaintaining a tidy office and showroomAssisting with monthly stocktakes on requestSkills and experience required : At least 2-3 years of administrative experienceClear, friendly communication and interpersonal skillsA high level of customer focusExcellent organisational and prioritisation skillsConfident computer literacy, including intermediate proficiency with MS OfficeThe motivation to learn new skills quicklyPLEASE NOTE : You will need EXCELLENT English communication skills, both WRITTEN and VERBAL, as you will be the face of our business.

We screen very strictly for this so please only apply if you meet this requirement!This position requires working on Mon, Tue, Wed and Fri 2pm - 6pm and Thu 9 : 30 - 6pm per week.

In return, we offer a competitive salary package which includes work incentives, discounted computer purchases, ample parking, and a career development plan.

If this sounds like you, please APPLY NOW!

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