Support Engineer Tier 1-2

About Enghouse

There is an exciting opportunity to join the Enghouse Interactive team, formerly Zeacom, in our Auckland New Zealand office and be part of this fast evolving global organisation.

Enghouse Interactive specializes in Contact Centre software and services that are designed to enhance customer experience and service, increase efficiency and improve person to person communications across the enterprise.

Our leading software portfolio places Enghouse Interactive in the unique position to offer customers and partners a complete, fully featured solution from a single vendor.

Enghouse Interactive partners with Microsoft, Cisco, Avaya, NEC and other leading technology and application providers.

Role Purpose and Objectives

The Front line (1st - 2nd Level) Support Engineer is responsible in conjunction with other team members for the delivery of high quality technical support in all aspects of the Enghouse product set but primarily with our Contact Centre related solutions.

You will work with end customers directly as well as our Partner network to support customers located in Australia, New Zealand and Asia.

Based in the Auckland Support Team, your primary focus will be remotely resolving software related issues presented via phone, email or chat.

You will have the following Knowledge and Experience

The successful applicant will also be :

So if you are interested and are eligible to work in New Zealand then please apply. If successful you will spend your time with us working with other talented, energetic, and customer-centric people who really take pride in what we do and how we do it.

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