Debt Collector
Careers New Zealand
New Zealand
10d ago

Debt collectors usually earn between $44,000 and $55,000 a year.

Source : Hays, 'Hay's Salary Guide', 2015.

This information is a guide only. )

What you will do

Debt collectors may do some or all of the following :

  • contact people by phone or letter to inform them of unpaid accounts
  • advise people on how to pay overdue accounts
  • arrange for legal action to be taken on unpaid accounts
  • organise the repossession of goods to settle unpaid bills
  • keep records and prepare statements and legal documents.
  • Skills and knowledge

    Debt collectors need to have :

  • knowledge of the relevant sections of the Sale of Goods Act, Hire Purchase Act, Privacy Act and Possession of Chattels Act
  • knowledge of District Court rules and procedures.
  • Debt collectors :

  • usually work regular business hours, but may do shift work that includes weekends and evenings
  • work in call centres, offices and in people's homes
  • work in stressful situations, as they often have to deal with angry people
  • may travel locally to collect money or goods.
  • Entry requirements

    Although there are no specific entry requirements to become a debt collector, contact centre employers prefer you to have a tertiary qualification such as the National Certificate in Contact Centre Operations (Level 3).

    Debt collectors gain most skills on the job.

    Secondary education

    NCEA Level 2 is recommended for entering the National Certificate in Contact Centre Operations. Useful subjects include English, legal studies, maths and accounting.

    Personal requirements

    Debt collectors need to be :

  • polite, tactful and honest
  • persuasive, persistent and firm when dealing with people
  • able to work well under pressure
  • able to keep calm when communicating with people who are angry or upset
  • able to relate well to people from a variety of backgrounds
  • good with numbers
  • good at written communications
  • organised and motivated
  • good at making decisions
  • confident using computers.
  • Useful experience

    Useful experience for debt collectors includes :

  • work as a law clerk or clerk of courts
  • call centre work
  • customer service work
  • police work
  • credit control work
  • work in a financial environment such as a bank or insurance company.
  • Physical requirements

    Repossession agents need to be physically fit and able to lift heavy objects.

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