Housing First Key Workers
Auckland, NZ
1d ago

Position Description

Housing First is an exciting programme provided by Lifewise Trust. Housing First provides rapid access to housing and wrap around supports to people experiencing chronic homelessness in Auckland city centre.

We are looking for three full time Key Workers. As a Housing First Key worker you will uncover and unleash the strengths of the people you are working with and walk alongside them as they determine their futures, based on their own choices, and self-determined goals.

You will provide intensive, often long-term support based on these goals.

You will work with a Housing Specialist to assist people into permanent housing of their choice and provide ongoing support to participants as they establish themselves in permanent housing.

You will continue to walk alongside people on their recovery journey as they build a sense of wellbeing and strong positive community connections.

You will have extraordinary inter-personal skills, patience and empathy to build trusting relationships with the Housing First participants and their whānau.


Housing First Senior PractitionerKJ W


As a member of a kaupapa Māori, multidisciplinary team you are responsible for acknowledging and enhancing the mana of the people you work with.

This includes providing a range of holistic support to promote wellbeing, including :

Emotional Support This very relational aspect of support includes active listening, reframing, facilitating communication, building motivation and confidence.

Informational / Educational Support Provision of information and education to help people to achieve their goals and aspirations.

Navigation Helping people find out about, connect to and use the resources and services that are available to them.

Direct Support Doing things with (rather than for) people in order that they build skills, confidence, change behaviour or circumstances.

You will work with a small number of Housing First participants to :

  • Create and work towards a strengths based recovery plan that is grounded in the principles of Housing First and Harm Reduction
  • Support with daily tasks and activities
  • Provide advocacy as required
  • Broker and provide supported referrals to other organisations or services as required
  • Support connection with whānau and culture as required
  • Contribute to community development initiatives with participants and the wider team
  • Share your knowledge with your Housing First team members to build the collective knowledge and wisdom of the team and to contribute to the overall development of the programme
  • Communicate effectively with stakeholders and partner organisations
  • Maintain relevant, timely and accurate documentation at all times

  • Positivity, flexibility, confidence and compassion with a non-judgemental attitude
  • Resilience, with the ability to work in an environment of chaos or unpredictability
  • Unwavering belief that every person has the potential for recovery
  • Demonstrated ability to maintain professional integrity and self-care
  • Have experience in working alongside people with mental health issues, substance abuse and / or trauma
  • Willingness to reflect and develop your practice as the Housing First programme develops and grows
  • Excellent interpersonal and communication skills (verbal, written and computer literacy)
  • Understand and align with the Housing First principles
  • Knowledge or understanding of motivational interviewing, harm reduction and or trauma informed care
  • Cultural competencies with knowledge of tikanga me te reo Māori
  • Knowledge and experience of using Partners for Change Outcome Management System (PCOMS) an advantage
  • Relevant qualification or experience in one of the following fields : social work, nursing, psychology, mental health, alcohol and other drugs, occupational therapy, counselling, social sciences, community development, sociology, support work, peer or consumer advisor.
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