Senior Claims Assessor
Ministry of Social Development
Auckland, NZ
4d ago

Permanent Position - Auckland (North Shore)

About the Historic Claims team

The Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants address concerns and abuse whilst in State care.

The ADRS is underpinned by the principles of Tikanga Māori, Mana, Aroha, Whakapapa, Whānaungatanga, Manaakitanga and Pono.

The team is currently made up of highly culturally responsive people who are specialists in assessing claims.

About this role

You will collate information about a claimant’s time in care by assessing and providing a recommendation to complete their claim.

This role is pivotal to helping claimants.

What you will need to succeed :

  • Ability to review and interpret large amounts of complex and sensitive information to make informed decisions
  • Superb writing skills
  • Solution focused with strong problem-solving abilities
  • Strong attention to detail and positive attitude
  • Flexible and resilient with the ability to cope under pressure
  • Working collaboratively towards building a great claimant experience
  • Able to work in a team that is committed to upholding the principles of the Treaty of Waitangi, the development of a service that is culturally responsive and incorporates Tikanga Māori
  • In addition, the Senior Claims Assessor will :

  • complete the more complex claims assessments
  • provide peer review for assessments; and
  • provide support, mentoring and guidance to Claims Assessors
  • Relevant tertiary qualification or equal experience is desirable for those interested in a senior role.

    If this sounds like you, have a look at our position description and consider applying!

    If you would like to know more about this role, please send us an email to : historic claims recruitment

    How to Apply

    To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note : Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the requirements of this job.

    All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs

    Internal MSD employees please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

    External candidates (including Oranga Tamariki - Ministry for Children employees) must apply directly through our MSD careers page at https : / /

    Closing date : 25 October 2020

    Position Description

    http : / / / hr / documents / position-descriptions / corporate-solutions / claims-resolution / claims-assessor-senior-claims-assessor-october-2019.docx

    Joining us

    Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.

    We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū , Iwi and communities to realise their own potential and aspirations.

    If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

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