National Technical Support Luxury Brands
Customise Talent Group
Auckland, Newzealand
4d ago
source : Hireejobs

This great opportunity is perfect for a qualified technician who would like to come off the tools or service desk and step up to Distributor Level This is your opportunity to take on a new challenge where you will start in a learning capacity and develop up to a Level 4 Tech within two fantastic Luxury Brands Jaguar Land Rover Reporting directly to the National Service Manager you will be responsible and accountable for providing complete technical support and assistance to the Dealer Network and maintaining the Reporting Systems Test Equipment and Electronic Literature support Some Key Responsibilities Include Provide call centre support to the Dealer Network Technical liaison with the principal manufacturer and regional offices Ensure Technical information support is provided in the shortest possible time frame Monitor and maintain a daily report on all customer and technical issues Learn and maintain a high level of product and technical knowledge Assist with Warranty issues where a technical understanding is required Support Service Advisors Warranty Administrator Continually develop process efficiency within the technical support role Maintain and provide the dealer network with up to date literature and systems policy literature Travel maybe required Qualifications and Experience Required Automotive product knowledge a must have Trade certified in Automotive Engineering or of equal certification Experience in Technical Diagnostic support is a preference but will also be taught Computer skills Ability to work with spreadsheets and have great accuracy with figures data Excellent communication and presentation skills Must be self motivated Must be a New Zealand Resident with a full Drivers LicenseTo Apply You are welcome to contact me on a confidential basis to discuss the role in further detail because the above is only a fraction of what this exciting role offers Contact Melanie Hoffman Group Aftersales Manager at Customise Talent on 021 280 2051 to discuss your next strategic career move or submit your covering letter and resume now APPLICATION ADVICE Please apply today through this ad to ensure your information is captured effectively through our customised CRM IMPORTANT Applicants who progress may be required to agree to Police background check Credit history check Assessments and provide original evidence of any qualifications stated on their resume We look forward to doing our best to assisting in your next career step

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