Sales Specialist - Customer Service
1d ago

Job Description

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom.

Being a part of Philips means having an opportunity to drive your career in an organization where there is incredible diversity across function, skill, and geography.

We are a fascinating business to be a part of a global leader in our chosen fields with a strong emphasis on creating impact through meaningful innovation.

Your Opportunity :

Philips challenges you to use your strong interpersonal / customer relationship management skills in conjunction with your selling and negotiation experience in this exciting role of a Sales Specialist, within our Customer Support (CS) business.

This is a fantastic opportunity for you to make a direct impact on Philips' Commercial and wider organizational Customer Support and Operational priorities.

Day-to-day, your role will be diverse and will include; working with the wider CS team to implement CS Sales strategy across their District, identify and convert sales of warranty opportunities, maximize contract penetration while maintaining exceptional customer relationships (over the phone and face-to-face), providing a point of sale quotations, compiling customer contracts, general administration and other sales support activities.

You will also be responsible for the negotiation of sales terms, tender activities and exceeding territory sales budgets and identifying growth opportunities.

Your Team :

You will report to the District Manager for New Zealand and work closely with a team of passionate and enthusiastic Account Managers, responsible for selling the medical equipment pertaining to the service agreement contracts, which you will be dealing with.

More broadly, you will be working as part of the Philips Healthcare team and have daily interactions with internal stakeholders from across the business.

We are looking for :

  • Ideally 3 +years' proven experience working in a selling, negotiating and contracts management position with a working knowledge of the complexity of NZ Health market
  • Tertiary qualifications in a business-related field with experience working within the Healthcare Sector would be highly advantageous
  • Strong attention to detail with working knowledge of Excel
  • Influential interpersonal and Customer Services skills with the ability to build long-term and trusting customer relationships both internally and externally
  • Knowledge of compiling service contracts, pricing schedules or quotations would be highly advantageous
  • Our Offer :

    The work we do at Philips changes lives for the better. It's not just innovation for the sake of innovation. It's innovation for the sake of people.

    For us, it's about helping communities everywhere and addressing the big issues head-on.

    We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

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