Administrator (Services Chapter Member)

The Warehouse Group

Auckland, New Zealand

2d ago

About Us :

When it comes to retail, competition, technology and shifting economies have changed the way Kiwis shop.

For TWG to thrive in this fast-paced environment, we must be able to unlock collaboration, productivity and speed to market so we can adapt quickly to ever-changing customer needs.

As a Company we’re going agile to ensure our customers always come first. What this means is that TWG are saying goodbye to traditional business structures and welcoming in bold new ways of moving forward means we’ll communicate better, we’ll be empowered to make decisions quickly, we’ll get back to the innovation that made us great and we’ll grow together as a business moving forward.

Our Services chapter members unlock Services potential across the wider Group to ensure we deliver fantastic customer outcomes.

We do this by creating new Services initiatives and supporting the day-to-day fulfilment and trading of our Services portfolio.

About the Role :

As a result of embracing this new structure, we have identified key gaps that we need to fill within the Trading & Operations Chapter.

As an Administrator (Trading & Operations Chapter member), you are responsible for undertaking activities aligned to the mission of the squad, bringing skills that can trade services across both retail and commercial & delivering them to our customers.

In this role, you will provide key support through administrative tasks, project implementation and front-line queries.

You will :

Be the first point of contact for customers, staff members and other stakeholders including external organisations for all administration related enquiries

Coordinate internal and external stakeholders, ownership of outward communication in relation to the services activities, organising travel, invoicing, processing payments and other general support or administration tasks

Assist in the development, documentation and implementation of systems and procedures to streamline Services administration and to improve process

Provide support across multiple functional areas within the team

Assist with the implementation and review of new initiatives

About You : About you

About you

To really succeed in this role, we are looking for someone that has had exposure to the retail industry along with proven administration experience.

You will be able to work in a proactive, positive and fast paced manner, and in doing so, keeping up with the high pace and excitement that the retail industry provides.

We'd love to find a person who has that confident and calm approach to service and is willing to engage in discussion and offer feedback.

Our new structure and ways of working will see you extensively work cross functionally hence your collaboration skills will be top notch, coupled with the customer centric lense and approach you bring to work everyday.

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