Reporting to the Country Manager - New Zealand, the Head of Corporate New Zealand will be responsible for developing and delivering the New Zealand Corporate strategy, goals and objectives to achieve aggressive revenue, business and financial growth.
You’ll have a game-changing attitude and a desire to make a positive impact on the organisation, through developing strong understanding of a corporate client and building great corporate experiences and act as a thought leader.
You are highly analytically oriented but also an out-of-the box thinker, excited about being in the trenches with Xe clients, gaining a deep understanding of their motivations, intentions and behaviours allowing us to deliver an unparalleled end-to-end client experience.
You consistently maintain a focus on ensuring strong growth and building test plans to prove your ideas. Thinking quickly, you love working on complex business problems and thrive in a dynamic, fast-paced and feedback-driven environment.
You’re highly self-motivated, have a stellar work ethic and seek an amazing employer to support your growth.
This role will have day-to-day leadership responsibilities in the Auckland office, acting as a conduit between global and regional initiatives and local responses for both Corporate and other departments that report to senior leadership overseas.
This aspect of the role will work closely with the local Executive and People Team to develop local initiatives that continue to build people leadership capability, encourage collaboration amongst departments and increase local engagement.
Work with the New Zealand Country Manager to develop strategy and direction for Xe’s Corporate offering, aligning with the Company’s overall strategic goals.
The role will assume responsibility for the leadership, management and oversight of all Corporate clients, Corporate client facing staff, and revenue performance for Xe in New Zealand.
You will be responsible for growing Xe’s most important client and revenue base in New Zealand :
Maximising Xe’s share of client’s international payments and FX risk management transactional business.
Retaining and engaging existing customers.
Managing client segmentation and ensuring an appropriate level of service delivery for each client type.
Manage dealer portfolios, ensuring the best person is assigned to each Corporate client, and managing partial or full portfolio handovers where required.
Involvement in planning and delivery of Corporate client events and entertainment.
The acquisition of new corporate customers.
Unlocking new segments and corridors.
Establishing new revenue streams.
Corporate Client Facing Team
Lead and manage the New Zealand Corporate Team, including :
Direct management of the New Zealand based Corporate Dealers / Account Managers.
Direct management of the New Zealand based Corporate Sales & SME Onboarding team.
Ensuring high standards are maintained at all times, including the adherence to all Xe policies and procedures, and compliance with internal and external requirements.
Identify, nurture and progress talent within the team. Create and lead an environment of continuous improvement, providing formal and informal coaching and training.
In conjunction with our HR and recruitment team, build and manage a strong pipeline of talent.
In conjunction with our HR and recruitment team, recruit and conduct job interviews for new members of the Corporate team.
In conjunction with the Country Manager New Zealand, develop the Corporate team structure, ensuring appropriate desk management and leadership is in place.
Conduct performance management and participate in disciplinary proceedings where required. Set KPI’s and conduct performance reviews.
Collaborate with Business Functions
The successful growth of Xe’s business will depend on much more than just the Corporate Team’s performance it will depend on all divisions of Xe working together to deliver the best client outcomes.
Your responsibility is to lead and collaborate with local and global divisional leadership, to ensure the business can deliver the best possible client experience. This includes :
Payments and Operations continuously improving the client experience; ensuring the fastest possible settlement time; reducing the risk of issues;
managing each teams expectations.
Middle Office engaging with middle office to ensure prompt delivery of middle office tasks.
Credit ensuring accurate and complete credit applications are submitted by the Corporate teams. Ensuring the best processes are in place to manage FX risk across client positions, including prompt payment margin calls when required.
Treasury Risk Management ensuring FX transactions entered by dealers are immediately cleared in line with policies and procedures.
Partnerships and Affiliates collaborating with the Partnerships and Affiliates team to uncover and drive new Corporate business opportunities.
Compliance engaging with compliance to ensure that the Xe business is compliant with all internal and external requirements;
supporting the continual improvement of compliance procedures that have a high impact on clients.
Product collaborating with the product development teams, particularly with the view to analyse and prioritise development tasks.
Finance contribute to annual budgeting, for Corporate revenues of both new and existing clients, and other corporate costs.
Executive contribute to strategic planning.
Your Role at Xe
As a senior member of the Xe APAC team, from time to time you will be required to partake in regional or global initiatives, and this may require international travel.
As a senior member of the Xe APAC team, from time to time you will be required to represent the needs of the APAC business to the wider global Xe community.
This may require phone calls outside of regular business hours.
Significant senior level experience in similar role in the financial services or banking industry.
Experience leading and managing a team that operates within a highly regulated market.
Proven experience with developing and executing effective strategies, building high-performance teams, scaling business operations and working with remote teams.
Significant experience of leading and executing successful revenue strategies within a multi-product / services organisation, preferably within a technology company : You have empathy for the customer problem and how we can solve it.
You build teams that are innovative, customer focused and high performing.
You’re an inspirational leader with experience hiring, growing and managing a team : You’re experienced in hiring the right talent and people to build high-performing teams, and able to manage resource allocation when working within restraints.
Known for exceptional team leadership and empowering the development of your people. Experienced at building nimble teams while ensuring people have challenging roles and are well utilized within them Able to develop a realistic picture of your team’s capabilities and are able to make tough calls when required.
You champion cross-functional partnership : Inspiring, motivating and empowering team members and cross functional partners.
Quickly break down roadblocks and resolve obstacles, building strong partnerships. Demonstrate resilience in the face of challenges and seek to maintain partnership and alignment when the going gets tough.
You have phenomenal communication and presentation skills : Bind teams across an organisation together, creating an engaging and productive culture people want to work in.
Excellent listener - You make people feel valued and understood. Capable of flexing to different audiences. Demonstrate superior cross-functional communication and influencing skills.
You are an innovator in the use of data : Led a business function to becoming data-driven. Worked closely and / or collaborated with CTO’s and data scientists on complex data sets to drive deep integration with customer service, drive sales and service strategies.
As a leader you identify as being honest, respectful, professional, and commercial.
Competitive market-based salary;
Additional day of annual leave per year of service (capped at 25 days)
Discount gym membership
Opportunity to be a part of the Euronet Employee Share Purchase Plan (ESPP) and;