Commercial Service Dispatch Coordinator
Johnson Controls
New Zeal
4d ago

Technical Service Operator

About Us

Johnson Controls are a global technology leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems.

ADT Security, a business unit of Johnson controls, are the world's largest and most experienced monitoring service. We invented the first monitored alarm 143 years ago, and continue to innovate providing solutions to government, business and people's homes.

ADT integrate products from our international partners and our own branded security products to deliver unrivalled solutions that include CCTV, Alarms, Monitoring, Retail Solutions, Access Control, Lone Worker and Medical Emergency protection solutions.

The Role

We have an opportunity for a Technical Service Operator to join our team based in Auckland. This role will be responsible to deliver first class customer experience to commercial customers of ADT Security.

The standard operation hours for this role are between 7am and 7pm.

Specific responsibilities include :

  • Owning customer problems, trouble shooting for both customers and technicians over the phone.
  • Scheduling for new customer installation and connection to monitoring appointments
  • Dispatch of field technicians resources to complete installations and service jobs
  • Co-ordination of technicians to ensure all required and used equipment is collected, installed and recorded in ADT systems
  • Follow up on completion of jobs assigned and raising invoices.
  • Who are we looking for?

    In this role you will be co-ordinating and organising field technicians, so we are looking for someone with previous experience providing support to field based technicians or contractors.

    You must have excellent written and verbal communication skills with the ability to provide concise accurate information.

    You will be a logical thinker who can look at a situation, understand what is causing a problem and take appropriate action.

    You will also be able to offer excellent customer service to our customers and internal stakeholders.

    What do I do next?

    Simply apply through seek today with your CV. Once we have reviewed your details we will ask you to apply online through our Johnson Controls job portal.

    You will then be contacted by one of our management team for an interview. Good Luck!

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